Your privacy matters to us. This policy explains exactly what data we collect, why we collect it, and how it is used and protected.
Home Repairs Direct ("we," "us," or "our") operates this website and provides home repair and improvement services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or submit a quote request.
Contact: info@homerepairsdirect.com | +1 207 810 1714
We collect information you provide directly to us through our quote request forms and any other contact methods:
| Data Type | What We Collect | Why We Collect It |
|---|---|---|
| Identity | First name, last name | To address you and personalise follow-up |
| Contact | Phone number | To follow up with your quote |
| Location | State, ZIP code | To confirm service availability in your area |
| Property | Homeowner status | To qualify the service request |
| Technical | IP address, browser type, pages visited | Security, analytics, and fraud prevention |
| Usage | Which service page you submitted from | To route your request to the right specialist |
We use the information we collect for the following purposes:
By submitting a quote request form, you expressly consent to receive autodialed and/or pre-recorded calls and text messages (SMS) from Home Repairs Direct and its affiliated marketing partners at the phone number you provided. This consent applies even if your number is on a Do Not Call registry.
Opting out: Reply STOP to any SMS at any time, or call us at +1 207 810 1714. We will process your opt-out within 10 business days. Opting out will not affect any service you have already booked.
Consent to receive marketing communications is never a condition of purchasing any service from us.
We do not sell your personal information. We may share it in the following limited circumstances:
Your form submission data is stored securely in Google Sheets, accessible only to authorised personnel. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Quote requests and lead data are typically retained for up to 24 months. You may request deletion at any time (see Section 9).
Our website may use cookies and similar tracking technologies to analyse site traffic and improve user experience. These may include:
You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at info@homerepairsdirect.com or call +1 207 810 1714. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the details above.
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy periodically. We will post the revised policy on this page with an updated effective date. Continued use of our site after any changes constitutes acceptance of the updated policy.
For any questions, concerns, or requests related to this Privacy Policy: